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venusb72634217
venusb72634217
Participant
Jan 21, 2015 10:23 PM UTC
Question

Can't log in.

Has anyone else had problems getting into their account?

I've had the ExportPDF Annual service for about 3 years and for some reason, I can't sign in. Account was charged to office card on 12/3/14.

I'm at my wits end. I've tried numerous times today. However, my email is correct, therefore the system recognizes me.

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6 replies

Sara_Forsberg
Inspiring
Jan 21, 2015 11:22 PM UTC

Hi venusb72634217,

What error message, if any, are you seeing? Are you trying to log in via Adobe Reader? What happens when you try to log in to the web interface at https://cloud.acrobat.com/exportpdf?

Best,

Sara

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venusb72634217
venusb72634217Author
Participant
Jan 22, 2015 2:12 PM UTC

Hi Sara,

It takes me to the ExportPDF page, asking me to subscribe now.

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Sara_Forsberg
Inspiring
Jan 22, 2015 3:22 PM UTC

Hi venusb,

I've checked your account, and there are no issues with your subscription. If you log in via the web interface, you should be able to use your subscription (there have been issues lately with log in via Reader).

Best,

Sara

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