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tonids
Participant
December 31, 2017
Answered

Can’t Login with email address

  • December 31, 2017
  • 1 reply
  • 597 views

I purchased Adobe Expot PDF but it only allows me to sign in with Facebook because it does not accept my password even after I reset it.  I want to sign in with my email account. What can I do?

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Tonids,

    The email address that you have registered to use on Adobe Forum, is the one under which you have your Export PDF subscription registered. You may Adobe ID account and sign-in troubleshooting

    If it still doesn't help, then we request you to contact to our customer care billing team to get the account password reset.

    Contact us | Adobe

    Make sure that you are "Signed In" on the page with your Adobe ID and password.

    let us know if it still doesn't help.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    January 1, 2018

    Hi Tonids,

    The email address that you have registered to use on Adobe Forum, is the one under which you have your Export PDF subscription registered. You may Adobe ID account and sign-in troubleshooting

    If it still doesn't help, then we request you to contact to our customer care billing team to get the account password reset.

    Contact us | Adobe

    Make sure that you are "Signed In" on the page with your Adobe ID and password.

    let us know if it still doesn't help.

    Regards,

    Akanchha

    tonids
    tonidsAuthor
    Participant
    January 10, 2018

    How do I contact the customer care billing team?

    Toni Schmiegelow

    AkanchhaS8194121
    Legend
    January 11, 2018

    Hi Tony,

    Added the link in previous response, please check.

    Regards,

    Akanchha