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mapela
Participant
July 25, 2017
Answered

Can't seem to use the Convert page. It only offers options to "Upgrade" plan

Can't seem to use the Convert function.  It only offers options to "Upgrade" my plan.  Current plan does not expire until December 2017.

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Tariq DarCorrect answer
Legend
August 17, 2017

Hi Mapela,

Looking at the records using the email id you are logged-in on Forum. I can see that you have subscribed for Adobe Export PDF.

Using this service you can only Export PDF to different file formats: FAQ | Adobe Export PDF, Document Cloud

In order to Create PDF, you may subscribe to "Create PDF" How to Use Adobe PDF Pack or Adobe PDF Pack  FAQ | Adobe PDF Pack or Acrobat Pro Create PDFs with Adobe Acrobat.

Let us know if you have further questions.

-Tariq Dar

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3 replies

PatdelaC
Participant
March 25, 2022

I'm not able to edit o create a PDF, every time I try to use one of those actions, is telling me to upgrade now my plan but I already have the Acrobat DC Pro.

 

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Meenakshi_Negi
Meenakshi_Negi
Legend
March 30, 2022

Hi Patdela,

 

Thank you for reaching out, and sorry about the trouble.

 

Please ensure that you use the Acrobat Pro DC application, not the Reader DC.

Try to sign out of the application once and reboot the machine.

Then go to the following link: https://acrobat.adobe.com/ and sign in using your credentials. Check if you can log in without any issues.

If it works, then try signing in to the application.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

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Tariq DarCorrect answer
Legend
August 17, 2017

Hi Mapela,

Looking at the records using the email id you are logged-in on Forum. I can see that you have subscribed for Adobe Export PDF.

Using this service you can only Export PDF to different file formats: FAQ | Adobe Export PDF, Document Cloud

In order to Create PDF, you may subscribe to "Create PDF" How to Use Adobe PDF Pack or Adobe PDF Pack  FAQ | Adobe PDF Pack or Acrobat Pro Create PDFs with Adobe Acrobat.

Let us know if you have further questions.

-Tariq Dar

Translate
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