can't upgrade from pdf converter to pro

I can't upgrade from the pdf converter to the pro...It gives me an error message and sends me here to support. How do I upgrade?

"Unable to complete request

To complete your upgrade, please contact customer support."

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Community Manager

I would surely assist you however i need you to confirm the name of product you are using.

Alternatively, you can directly contact our Customer Care executive using the following Link- Contact Customer Care

Regards,

Rahul

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