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April 14, 2015
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Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstal

  • April 14, 2015
  • 3 replies
  • 482 views

Can you please put me in touch with the support  for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have  been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

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    Correct answer Sara_Forsberg

    Hi jack gordon,

    Adobe doesn't charge for the 30-day trial, but it looks like you subscribed to Acrobat Pro (as a Creative Cloud single-app membership) back on March 15. In order to cancel your subscription, please Contact Customer Care.

    Please let us know if you have additional questions.

    Best,

    Sara

    3 replies

    Sara_ForsbergCorrect answer
    Inspiring
    April 14, 2015

    Hi jack gordon,

    Adobe doesn't charge for the 30-day trial, but it looks like you subscribed to Acrobat Pro (as a Creative Cloud single-app membership) back on March 15. In order to cancel your subscription, please Contact Customer Care.

    Please let us know if you have additional questions.

    Best,

    Sara

    Ned Murphy
    Legend
    April 14, 2015

    If you paid for what you used then it was not a trial.

    Look thru the following links and use the chat option if required for your situation:


    Cancel your membership or subscription | Creative Cloud

    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html


    https://forums.adobe.com/thread/1703848


    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

    Phone support | Orders, returns exchanges

    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    Jeffrey_A_Wright
    Legend
    April 14, 2015

    Moving this discussion to the Document Cloud PDF services forum.