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paulm13050588
Participant
January 15, 2015
Question

Cancel

  • January 15, 2015
  • 1 reply
  • 386 views

How do I cancel a subscription

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    January 15, 2015

    Hi paulm13050588,

    Please see Cancel your membership or subscription | Acrobat, Acrobat.com online services. If you run into a road block, or need help canceling, please let us know what subscription you want to cancel.


    Best,

    Sara

    P
    paulm13050588Author
    Participant
    January 21, 2015

    Hi Sara

    I did run into a road block. I want to cancel a subscription that's month to month payment,  I don't have the money to pay a whole years subscription and I am still within the 30 day cancellation period.

    PaulM13050588

    S
    Sara_Forsberg
    Inspiring
    January 21, 2015

    Hi Paul,

    I see--you're trying to cancel an Acrobat subscription. Please Contact Customer Care so that an agent can take care of that for you. (I can cancel online subscriptions, but not Acrobat subscriptions). On the Contact Us page, choose Acrobat from the product menu, and then choose Membership, Account, Payment. Click the blue Still Need Help? button, and there you will find both phone and chat options. A quick chat wit Customer Care should get you taken care of.

    Best,

    Sara

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