Cancel

Question

I have attempted to cancel my subscription well without the free refund period. I completed the cancellation and have been waiting for the refund. I have not received the money so have gone back to check and it has not been processed!! I have attempted to use the chat facility but it is faulty  and not allowing me to use. I have also tried to call the number provided for help but it is not working. I will not be using this subscription so will not be paying the fee. I need support cancelling this subscription as soon as possible.

Harsh Vardhan Pareek · Answer

Hi @Elizabeth234409160qkd

The subscription is still showing active on your account, kindly check if you have got the cancellation confirmation?

Kindly follow the steps provided in the help document to cancel the plan.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Let us know if that helps.

~Harsh

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