Skip to main content
Shellabella62
Participant
Mar 11, 2015 1:45 PM UTC
Question

Cancel and return product for refund

I am trying to fill out the return form for my Adobe Export PDF, however they keep asking for a serial number which I never received. It was a download.

Can you please refund my purchase. Thank you

Return items in your order

  • Order number: AD015992522
  • Order date: Tuesday, March 10, 2015
This topic is closed to new replies. Start a new post to keep the conversation going.

2 replies

Sara_Forsberg
Inspiring
Mar 11, 2015 3:37 PM UTC

Hi shellabella62,

Can you show me where you're being asked for a serial number? That's odd that you're being asked for one with a subscription. In any case, I checked your account, and it looks like it's already been canceled.

Please let us know if there's anything else we can do for you.


Best,

Sara

Translate
Shellabella62Author
Participant
Mar 11, 2015 6:48 PM UTC

-

*Adobe ExportPDF *

-

Other, Multi NorthAmerican Language

65226754

-

Product serial number

Please enter your serial number in the following format:

xxxx-xxxx-xxxx-xxxx-xxxx-xxxx. Your serial number is provided on the CD/DVD

case or Registration card. If you registered online then you can find your

serial number at Your registrations

<https://www.adobe.com/go/wec_view_registration>.

Order Shipped1US$23.88US$23.88Hi Sara

As you can see it is asking for my serial number for a refund.

I downloaded this copy online.

If you could just please issue me a refund, it would be appreciated.

Thank you

Shelley Sharpen

On Wed, Mar 11, 2015 at 2:17 PM, Sara.Forsberg <forums_noreply@adobe.com>

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices