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deanw0507
Inspiring
Apr 13, 2015 6:50 PM UTC
Answered

CANCEL- Can I chat or talk with a human on the phone? I have an Adobe ExportPDF Annual. So, if I cancel today, I still have to pay half of the fee? I only used the service once or twice.

Can I chat or talk with a human on the phone?  I have an Adobe ExportPDF Annual.  So, if I cancel today, I still have to pay half of the fee?  I only used the service once or twice.  I was looking for a phone number to call.  But, I seemed to have been in a loop.  I kept getting directed to this forum.  I would have really appreciated a quick link to a phone number.  Much more efficient on my end.

I expected to be canceled in a few short minutes via a phone call.  Instead of have been in this endless and frustrating loop to this forum.

Help please.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 13, 2015 6:59 PM UTC

    Hi,

    Please refer to the help document below:

    Cancel your membership or subscription | Creative Cloud

    You will need to sign in to your adobe account and then access the link below to contact the support through call/chat.

    Contact Customer Care

    Regards,

    Sheena

    4 replies

    Ned Murphy
    Legend
    Apr 15, 2015 7:16 PM UTC

    Phone support | Orders, returns exchanges

    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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    deanw0507
    deanw0507Author
    Inspiring
    Apr 15, 2015 7:45 PM UTC

    Good man Mr. Murphy!  Thank you.  Finally!

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 13, 2015 6:59 PM UTC

    Hi,

    Please refer to the help document below:

    Cancel your membership or subscription | Creative Cloud

    You will need to sign in to your adobe account and then access the link below to contact the support through call/chat.

    Contact Customer Care

    Regards,

    Sheena

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    Jeffrey_A_Wright
    Legend
    Apr 13, 2015 8:39 PM UTC

    Moving this discussion to the Document Cloud PDF services forum.

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