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deanw0507
Inspiring
April 13, 2015
Answered

CANCEL- Can I chat or talk with a human on the phone? I have an Adobe ExportPDF Annual. So, if I cancel today, I still have to pay half of the fee? I only used the service once or twice.

  • April 13, 2015
  • 2 replies
  • 921 views

Can I chat or talk with a human on the phone?  I have an Adobe ExportPDF Annual.  So, if I cancel today, I still have to pay half of the fee?  I only used the service once or twice.  I was looking for a phone number to call.  But, I seemed to have been in a loop.  I kept getting directed to this forum.  I would have really appreciated a quick link to a phone number.  Much more efficient on my end.

I expected to be canceled in a few short minutes via a phone call.  Instead of have been in this endless and frustrating loop to this forum.

Help please.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi,

    Please refer to the help document below:

    Cancel your membership or subscription | Creative Cloud

    You will need to sign in to your adobe account and then access the link below to contact the support through call/chat.

    Contact Customer Care

    Regards,

    Sheena

    2 replies

    Ned Murphy
    Legend
    April 15, 2015

    Phone support | Orders, returns exchanges

    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

    deanw0507
    deanw0507Author
    Inspiring
    April 15, 2015

    Good man Mr. Murphy!  Thank you.  Finally!

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    April 13, 2015

    Hi,

    Please refer to the help document below:

    Cancel your membership or subscription | Creative Cloud

    You will need to sign in to your adobe account and then access the link below to contact the support through call/chat.

    Contact Customer Care

    Regards,

    Sheena

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    April 13, 2015

    Moving this discussion to the Document Cloud PDF services forum.