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whitneys26865919
whitneys26865919
Participant
Apr 10, 2015 3:09 PM UTC
Answered

Cancel my membership

Cancel my membership ASAP! This is ridiculous you can't cancel these memberships. I have been trying to cancel this for 2 freaking months and they keep charging my account. I tried to cancel since the account was created because it never worked to begin with.

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    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Apr 10, 2015 3:23 PM UTC

    Hi whitneys26865919,

    I am so sorry for the inconvenience caused, please try this link to cancel the subscription : Cancel your membership or subscription | Acrobat, Document Cloud PDF services

    In case you still experience any issue, please let us know. We will be more than happy to help you.

    Regards,

    Aadesh

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    3 replies

    AadeshSingh
    AadeshSinghCorrect answer
    Participating Frequently
    Apr 10, 2015 3:23 PM UTC

    Hi whitneys26865919,

    I am so sorry for the inconvenience caused, please try this link to cancel the subscription : Cancel your membership or subscription | Acrobat, Document Cloud PDF services

    In case you still experience any issue, please let us know. We will be more than happy to help you.

    Regards,

    Aadesh

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    whitneys26865919
    whitneys26865919Author
    Participant
    Apr 10, 2015 4:57 PM UTC

    Customer Service,

    That link does not direct me to canceling the subscription it sends you in circles instead of resolving the issue. I want my account cancelled now!

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    Sara_Forsberg
    Inspiring
    Apr 10, 2015 6:12 PM UTC

    Hi whitneys26865919,

    I looked up your account using the email address that you use to post here in the forums, but did not find any subscriptions tied to that email address. Is it possible that you used a different email address to sign up? Or did purchase your subscription from one of the App stores, via your mobile device? If you purchased from an App store, you would need to contact that App store, as Adobe doesn't handle those subscriptions.

    Let me send you my contact details via private message so we can continue offline. I'll do what I can to help get this canceled, but again, if it was purchased via an App store, please contact that store to cancel.

    Best,

    Sara

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