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ole_ragnarl43687183
Participant
January 26, 2015
Answered

Cancel Subscription

  • January 26, 2015
  • 4 replies
  • 2614 views

Hei

Jeg ønsker ingen diskusjon. Hvordan i all verden skal jeg gå fram for å si opp et abonnement?

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello perwillyl34147904,

    We apologize for the inconvenience caused, as per the description above, you are not able to cancel your current Adobe ExportPDF subscription, Is that correct?

    Please refer to the following KB doc for the cancellation of Adobe ExportPDF Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    I have checked the records and found that there is a billing issue on your current Adobe ExportPDF subscription and due to this you are not able to cancel the subscription by your own, I will request you to contact the Adobe support team to resolve the billing issue and for the cancellation.

    You can contact the Adobe support team through Contact Customer Care

    I have also shared the direct number for Adobe support via private message, please check your email inbox.

    Feel free to update this discussion in case you need further assistance.

    Regards,

    Anand Sri.

    4 replies

    per willyl34147904
    per willyl34147904
    Participant
    January 23, 2018

    Det ser fortsatt ut som Adobe gjør dette med vilje slik at folk gir opp å bare betaler... jeg får ikke sagt opp avtalen/ abonnementet Nå i 2017 synes dette er latterlig irriterende

    AnandSri
    AnandSriCorrect answer
    Legend
    January 30, 2018

    Hello perwillyl34147904,

    We apologize for the inconvenience caused, as per the description above, you are not able to cancel your current Adobe ExportPDF subscription, Is that correct?

    Please refer to the following KB doc for the cancellation of Adobe ExportPDF Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    I have checked the records and found that there is a billing issue on your current Adobe ExportPDF subscription and due to this you are not able to cancel the subscription by your own, I will request you to contact the Adobe support team to resolve the billing issue and for the cancellation.

    You can contact the Adobe support team through Contact Customer Care

    I have also shared the direct number for Adobe support via private message, please check your email inbox.

    Feel free to update this discussion in case you need further assistance.

    Regards,

    Anand Sri.

    T
    thomasw67676925
    Participant
    August 19, 2016

    Jeg ønsker å avslutte abonnementet, men det ser ikke ut til å være mulig på min side for kontoadministrasjon. Utrolig at Adobe er så useriøse.

    Stopp abonnementet umiddelbart, og slett meg fra deres kunderegister.

    [Personal info removed by Mod: Email]

      T
      Tariq Dar
      Legend
      August 22, 2016

      Hey thomasw67676925

      I see Adobe PDF Pack is under your records and is already suspended. And I can't see any other subscription under your account.

      Let us know if you have a different email address which you have used for any other subscription.

      Regards,
      Tariq Dar,

      R
      runea23725637
      Participant
      May 3, 2017

      Can you please help me!!!
      I have tried to cancel the Adobe professional in 1 1/2 year and it is not possible.

      I have now had a chat for 80 minutes. But it is still not possible.

      We want to cancel all products registered on our user. customer id : 423616559 on the invoice. Product nr:65265373 and 65262211

      People that these products is registered on is not working in our company anymore.

      Please help us stop this. All products.

      G
      gaimi
      Participant
      May 7, 2015

      Hei!

      Hvordan kan jeg si opp noen av mine produkter?

      Send informasjon til:

      [Personal info removed by Mod: Email]

      Ottar Forsberg

      S
      Sara_Forsberg
      Inspiring
      January 26, 2015

      Hi Ole,

      I've checked your account. It looks as though your subscription has been canceled, and we've processed a refund for you. You should see that refund in your account in the next 5-7 business days.

      Please let us know if there's anything else we can do for you.


      Best,

      Sara

      V
      vilhelmg59679236
      Participant
      January 25, 2016

      Eg vil også med dette avslutta mitt abonnement hos Dykk. Eg synest også det skulle vore lettare å kunna seia  opp abbonnnementet frå heimesidene Dykkar. På førehand takk.

      Mvh

      Vilhelm Gravdal

      [Personal info removed by Mod: Phone number and address]

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