Cancel subscription and get refund

Question

I need to cancel my subscription and get my money refunded and have had a chat with the company on Dec. 12.  I was told that it would be a couple of days before it could be handled as it was in between the correct teams that take care it.  Now I can't log on to chat at all and it directs me to the forums and I am out the money.  Anyone else had this happen?

deidreg35301859 · Answer

I just got off of a chat with them. I signed up for what I thought was a free trial, only to realize I've been charged for several months $29.99. I haven't even used it. I logged in to cancel and now they are charging me a "cancellation fee" of $89.99, which I am disputing with my credit card company. What a bait and switch ripoff! Horrible customer service.

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