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edisonc3730627
Participant
Feb 6, 2015 2:41 PM UTC
Question

cancel the account, subscription.

How can I cancel my account and subscription? I bougth adobeExportPDF by mistake. I didn't want it, and I don't even need it. Sorry. How can I cancel it?

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2 replies

jacobv55813104
Participant
Mar 28, 2015 2:21 AM UTC

Hi Adobe,

I ordered Adobe ExportPDF on Feb 26, 2015 but I have learned that it does not meet my need so I need to cancel and request my full refund of $23.88/annual subscription fee, as promised at the time of purchase if done within 30 days, which is now.  My order number is (AD015861808).    Please send me my refund and the confirmation email. 

I already tried to make this request earlier today by replying to the to your Feb 26 subscription confirmation email to me.  However I only got a bizarre email saying Adobe could not reply to my email--very disappointing. 

Please respond affirmatively.

Jacob van Lutsenburg Maas

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Sara_Forsberg
Inspiring
Feb 7, 2015 12:46 AM UTC

Hi edisonc3730627,

We're sorry to see you go, but I went ahead and canceled your subscription.

Please let us know if there's anything else we can do for you.

Enjoy your weekend!
Sara

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