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M
mariusg71974214
Participant
April 6, 2018
Answered

Cancel the ExportPDF annual plan

  • April 6, 2018
  • 2 replies
  • 869 views

I want to cancel the annual plan for ExportPDF but the "manage plan" screen does not offer the option. I keep getting emails asking me to update the payment info.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hey Jk,

Sorry for the delay in response to your previous message.

If the issue is still unresolved, then you may please refer to- Contact Customer Care

After clicking on the link given above, you may select "Account Issue" and proceed further.

For more details, please refer- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

2 replies

J
jk21967265
Participant
April 8, 2018

I should have scrolled down before posting! I have the same issue, but unfortunately can't get into the chat today.

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
April 17, 2018

Hey Jk,

Sorry for the delay in response to your previous message.

If the issue is still unresolved, then you may please refer to- Contact Customer Care

After clicking on the link given above, you may select "Account Issue" and proceed further.

For more details, please refer- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

AkanchhaS8194121
AkanchhaS8194121
Legend
April 6, 2018

Hi Mariusg,

Sorry to hear about that.

If you are not willing to keep the Export PDF subscription then you may contact please to our billing team via chat support-

Contact Customer Care  the team will go ahead and help you further.

Regards,

Akanchha

M
mariusg71974214Author
Participant
April 18, 2018

Thank you. This is what I did and the subscription was canceled.

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