Skip to main content
R
ROSANE MAGALHAES ZAMBON
Participant
June 11, 2018
Answered

Cancel the subscription

  • June 11, 2018
  • 1 reply
  • 580 views

Boa noite, VENHO TENTANDO CANCELAR ESTA CONTA E NÃO ESTOU CONSEGUINDO... POR FAVOR CANCELEM ESTA CONTA O MAIS RÁPIDO POSSÍVEL, ESTOU TENDO PROBLEMA NO MEU CARTÃO TODOS OS MESES ... CADA VEZ QUE ENTRA A COBRANÇA É CANCELADO O MEU CARTÃO ... NÃO QUERO MAIS O CONTRATO, NÃO ESTOU USANDO... OBRIGADA SE FOR ATENDIDA, SE NÃO VOU TER QUE PROCURAR UM ADVOGADO PARA RESOLVER ESTA SITUAÇÃO.... QUANDO É PARA VENDER O PRODUTO É TUDO FACILITADO, QUANDO É PARA CANCELAR NÃO SE CONSEGUEM A CHAVE DE ACESSO DE CANCELAMENTO ...

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi,

    We sincerely apologize for the delay in response.

    We have checked your account information and found that you are entitled to the Adobe Acrobat DC subscription and it is still active.

    This is an open forum and its an account related concern, so we suggest you to contact to our customer care billing team via chat/phone support following the steps suggested in help doc-

    1- Refer to the link Contact Customer Care

    2- Select Account issues

    3-  Show me my contact options.

    Let us know if it still doesn't work.

    You can also go for the self cancellation, as suggested here- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    Hope this helps!

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    July 19, 2018

    Hi,

    We sincerely apologize for the delay in response.

    We have checked your account information and found that you are entitled to the Adobe Acrobat DC subscription and it is still active.

    This is an open forum and its an account related concern, so we suggest you to contact to our customer care billing team via chat/phone support following the steps suggested in help doc-

    1- Refer to the link Contact Customer Care

    2- Select Account issues

    3-  Show me my contact options.

    Let us know if it still doesn't work.

    You can also go for the self cancellation, as suggested here- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

    Hope this helps!

    Regards,

    Akanchha

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices