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Participant
April 27, 2025
Question

Canceled free trial, still charged

  • April 27, 2025
  • 1 reply
  • 140 views

I canceled my 7 day free trial and Adobe says I have no paid plans but I was charged $29.99 anyway. How can I get some help to have this charge removed?

 

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
May 2, 2025

J, I am sorry, but I don't see any active trials, subscriptions, or recent purchases under the account you used to post to this public discussion forum. Please sign in under the account you used to subscribe if you wish to access or manage the purchase. You can find information on how to request a password reset at https://adobe.ly/3EQv1nA. ^JW