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K
kitti_t-pad
Participant
July 8, 2014
Question

Canceled subscription, but did not get money back, Canceled subscription, but did not get money back, WTF?

  • July 8, 2014
  • 1 reply
  • 382 views

how do I get my money back after canceling Acrobat.com subscription? Adobe claims they made refund, but it's not posting on my credit card account. Attempts to contact Adobe very frustrating, not feeling much customer service love at this point. They have my money and won't give it back.

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    July 8, 2014

    Hi kitti t-pad,

    I'm sorry that your refund hasn't been processed. I suggest that you have a quick chat session with Adobe Customer Care to get this straightened out. You'll find a link to Chat at the bottom of this page: Contact Customer Care.

    Best,

    Sara

    K
    kitti_t-padAuthor
    Participant
    July 8, 2014

    I tried, but could not get on. It's really frustrating!

    S
    Sara_Forsberg
    Inspiring
    July 9, 2014

    Hi again,

    I just checked and you should be able to get on Chat fairly quickly right now. What happened when you tried yesterday? What time to you try? Chat is only available from 5am to 7pm pacific.


    Best,

    Sara

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