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M
maureenrusselll58ut
Participant
February 10, 2015
Question

cannot access Export PDF

  • February 10, 2015
  • 1 reply
  • 444 views

i purchased subscription for Export PDF and money has come off my card but cannot access it. my account does not say that i have bought it

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
February 10, 2015

Check the email confirming the purchase and make sure you are using the SAME Adobe ID. It's very easy to end up with two or more.

M
maureenrusselll58utAuthor
Participant
February 10, 2015

The only email I received asked me to click on a link to verify subscription.  I cannot use the link again as it has timed out

T
Test Screen Name
Legend
February 10, 2015

Did you manage to verify the subscription when the link was current? If not, you're going to need to contact Adobe.

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