Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

Hi da522811,

Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.

Please let us know how it goes.

Best,

Sara

[discussion moved to Document Cloud PDF services forum]