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patriciaf59079960
Participant
March 16, 2024
Answered

cannot create PDF from Indesign CS6 file. Program crashes.

  • March 16, 2024
  • 1 reply
  • 370 views

I have indesign file CS6. Want to make pdf using Acrobat Pro X and all it does now is it crashes.

Cannot find a fix. Please help

Receive this message-

"Acrobat could not open 'test 3.17 new outside 2024 gate handout.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."

 

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi patriciaf59079960,

     

    Thank you for reaching out.

     

    As you are experiencing issues with Acrobat X, I would like to inform you that it is an old and unsupported version. The application is not tested on the latest OS versions, and you may experience issues while using the application on the latest OS. For more information, refer to the following help document: https://adobe.ly/4a0fCeC. 

     

    If you have the installer available for Acrobat X, try reinstalling the application and ensure it is updated to the latest version. Check if that helps. 

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    March 19, 2024

    Hi patriciaf59079960,

     

    Thank you for reaching out.

     

    As you are experiencing issues with Acrobat X, I would like to inform you that it is an old and unsupported version. The application is not tested on the latest OS versions, and you may experience issues while using the application on the latest OS. For more information, refer to the following help document: https://adobe.ly/4a0fCeC. 

     

    If you have the installer available for Acrobat X, try reinstalling the application and ensure it is updated to the latest version. Check if that helps. 

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

      P
      patriciaf59079960Author
      Participant
      March 22, 2024

      Thank you for your response. After hundreds of crashes, reloading programs, and at wits end- I bit the bullet and upgraded to CCloud. Now no more problems. The job had to go to the printer!

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      April 11, 2024

      Glad to know the issue is resolved for you.

      Let us know if we can be of any help.

       

      -Meenakshi

       

       

      Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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