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isabelsingh
Participant
August 16, 2014
Question

cannot delete file from error 109

  • August 16, 2014
  • 1 reply
  • 687 views

I tried to open a document and got an error 109.  the error message keeps flashing and even though I click CLOSE, it won't close.  This keeps me from closing or deleting the document or doing anything else on my MAC

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 19, 2014

    Hi isabelsingh,

    It sounds like that particular PDF may be damaged. Do you get the error with other PDFs? What version of Acrobat or Reader are you using? And, are you on Mac OS or Windows?

    If you'd like, you can try sending me the file, and I'll see if I can open/Save As on my end. Let me know, and I'll send you a private message with my email address so you can send the file along.

    Best,

    Sara

    I
    isabelsinghAuthor
    Participant
    August 20, 2014

    Thanks Sara. I had to force shut my Mac as the message 109 locked my computer. Once I restarted all was good

    Thank you for responding!

    Sent from my iPhone

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 20, 2014

    Glad to hear everything is working now.

    Enjoy the rest of the day.


    Best,

    Sara

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