cannot download converted file

Hi Michirumariei,

Sorry for the delay in response.

What happens when you are trying to download the converted file?

I believe you are using the web browser to convert the pdf file to word? https://cloud.acrobat.com/

You may try the following-

1- Change the web browser that you are using currently.

2- There might be some issue with the internet connection, so please cross check whether you have the proper connection enabled or not?

3- Turn the antivirus software off for a while (if any) and check again.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

4- If you have installed the desktop application Adobe Reader DC so please check with that too.

Regards,

Akanchha