I have a monthly PDF pack subscription but recently whenever I try to export a PDF I am redirected to the Adobe subscription page. Everything is up to date and I am signed into my account. It is driving me crazy!
Please help!
Thanks.
Hi Kristyb,
Your account information says that you have an active subscription of Adobe Export PDF.
1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.
2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions
3- Check online through https://cloud.acrobat.com/ Sign Out and Sign In once.
You may also see- Using Adobe Export PDF
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Regards,
Akanchha
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices