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sm63095394
sm63095394
Participant
June 18, 2015
Question

Cannot log into Adobe account from Adobe Acrobat Reader DC

  • June 18, 2015
  • 2 replies
  • 776 views

When I try to log into my Adobe account using the Sign In link in Adobe Acrobat Reader DC (I enter my user id and password and click Sign in (first image below) and an error message appears (second image below). I can log into my account directly at Adobe.com, but not from Adobe Acrobat Reader DC. Is there a fix for this problem? (I already tried Adobe Support chat, but was told they don't support Adobe Acrobat Reader.)

    This topic has been closed for replies.

    2 replies

    pwillener
    pwillener
    Legend
    June 19, 2015

    [topic moved to Document Cloud PDF Services forum]

    P.S. Adobe Customer Care should support all Acrobat.com online services: Contact Customer Care.

    A
    Anonymous
    June 18, 2015

    I'm having the same problem. And same thing, chat support said they can't help and don't support Reader. I'd really like to be able to open a PDF in Reader, and log in and convert it, and not have to go to the website to do it. We used to be able to, not sure when this changed or what the problem is.

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