Skip to main content
Steve du Randt
Steve du Randt
Participant
Jan 6, 2015 10:38 PM UTC
Question

Cannot log into Adobe Viewer on my iPad using my normal Adobe ID !!

I have logged into Acrobat.com but still get the irritating authentication failed message when I try to log in with my Adobe ID

    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Anonymous
    Jan 7, 2015 1:49 PM UTC

    Hi steve du randt

    Please let me know which Browser you are using and its version.

    Have you checked with a different browser if possible?

    Regards,

    Florence

    Translate
    Steve du Randt
    Steve du RandtAuthor
    Participant
    Jan 7, 2015 7:24 PM UTC

    The latest version of Safari (on iPad) I have also tried Chrome (iPad)

    Sent from my iPad

    Translate
    Anonymous
    Jan 8, 2015 4:21 PM UTC

    Hi steve du randt,

    Please clear the browser cache and try to log in directly to Acrobat Pro, PDF Pack, Export PDF & More | Acrobat Document Solutions using your Adobe ID and password. Also, make sure that there are no firewall/proxy settings that are limiting your access to the Internet.

    Regards,

    Florence

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices