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ebonym20877376
ebonym20877376
Participant
October 4, 2018
Question

Cannot open documents/files in Adobe Document Cloud.

  • October 4, 2018
  • 1 reply
  • 2336 views

My Adobe Document Cloud has recently done an update and we're now unable to open multiple (more than one) document or files at one time. There is no OPEN button anymore. I need to be able to select and open multiple files- please help!

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
October 6, 2018

Hey Ebonym,

As mentioned that after the latest update you have not been able to open the multiple Document Cloud files or the select option is missing. It would be helpful for us to share the exact screenshot of the page and options you are referring here?

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Are you accessing the Document Cloud files online via Adobe Document Cloud  or through the Adobe Reader DC https://get.adobe.com/reader/otherversions/ ?

For more information, you may refer to the link- What's new in Adobe Acrobat DC

Regards,

Akanchha

ebonym20877376
ebonym20877376Author
Participant
October 7, 2018

Hi Akki,

I’ve attached two screenshots of my Adobe Document Cloud which we work on daily. I use the Adobe Reader DC.

We used to be able to select and open documents (in my- case invoices) all together. i.e I could select more than two invoices and press the OPEN button on the top of the toolbar to open them. Now I cannot do this and this makes my process extremely slow.

Also, when I re-name a file, I do not like how the first four characters stay on the top line and the rest drop down to a second line. Is there a way to make the working all stay on one line?

These issues are extremely frustrating to us as a business and we’re desperately trying to work through them with minimal disruption to our business daily running.

I’d appreciate your urgent help on this please.

Thankyou,

Kind regards,

Ebony McEwen | Administration & Accounts

AkanchhaS8194121
AkanchhaS8194121
Legend
October 9, 2018

Hey Ebony,

Sorry for the delay in response to your query.

Unfortunately, I do not see any attachment attached in the previous response. However, the experience you are referring here is because of the change in UI of new version of Acrobat and Document Cloud.

We used to be able to select and open documents (in my- case invoices) all together. i.e I could select more than two invoices and press the OPEN button on the top of the toolbar to open them. Now I cannot do this and this makes my process extremely slow.

With the new changes, opening multiple documents of Document Cloud is seems to be eliminated. At times one pdf (saved on Document Cloud storage) can be opened.

For detailed information you can refer to - Manage and work with your files stored in Adobe Document Cloud

Also, when I re-name a file, I do not like how the first four characters stay on the top line and the rest drop down to a second line. Is there a way to make the working all stay on one line?

There isn't any change in this feature. You might need to check with the different web browser.

Regards,

Akanchha

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