Cannot open from or save to Document Cloud.

Forum|Forum|5 years ago
May 27, 2020
5 replies
593 views

Hi! As of ~noon today (5-27-20) EST, when I try to open a document from my Document Cloud on my desktop computer, I get "There was an error opening this document. A file error has occurred." I also can't upload anything, but that's less of an immediate concern.

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S

sean.kraussAuthor

Inspiring

Resolved. ~6pm today, everything is working as normal.

J

JMoebus

Participant

I am having the same problem!

R

rng052618

Participant

As of approximately 11-12 AM EST today (5/27/2020), I am also getting a very similar error when I try to open a shared doc with comments, but the error I'm getting is somehow even more vague "There was an error opening this document. An error occurred while downloading. Please try again"... I'm on a pretty strict deadline to review these comments for work, so any advice or insight would be SUPER HELPFUL. Thanks!

D

docp75816290

Participant

When I open Adobe Cloud Document, only the top portion of the homepage is displayed, and the rest of the page is blank: