Skip to main content
BradOliver
BradOliver
Participating Frequently
August 4, 2022
Question

Cannot "Resolve" all comments in PDF

  • August 4, 2022
  • 4 replies
  • 4312 views

We use Acrobat cloud as part of our content review process, but it is proving to be very difficult to rely on as we are only able to mark about 80% of the comments in any given document (PDF) as resolved. 

 

For example, the latest document had 23 comment in it, which I addressed, and attempted to mark each comment as "Resolved", however 6 of the comments will not update to the "Resolved" state, no matter how many times I click the three dots and select "Resolved".  The comments just sit in an unresolved state and will not update.  In fact, on one comment, I don't even have the option to select "Resolve", it's just not there.

 

Any ideas?  This is happening on any document and in both Chrome and Safari for Mac.

 

  

    4 replies

    D
    default14lcotinal5d
    Participant
    July 3, 2024

    Was there ever an answer to this? I'm having the same problem. I mark it as resolved, it turns green, disappears, and then reappears moments later. Have tried hiding resolved comments and makes no difference. 

     

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      July 10, 2024

      Hi default14lcotinal5d,

       

      Thank you for reaching out and sharing the screen recording.

       

      We need more information to investigate this behavior further. Please share the following details:

      - Does this happen with all PDFs? Is it an issue with the files shared with others for commenting?

      - Are you using the desktop application or the Acrobat Online account?

      - If using the desktop application, share the Acrobat and OS version. 

      We look forward to hearing this information. 

       

      Thanks,

      Meenakshi

      G
      GoombaGurl
      Inspiring
      March 19, 2024

      I have had similar issues with "resolving" comments. I have several comments which in turn are replied to and all replying comments are linked. When I mark the main comment resolved, the replies are seperated into their own new comments! It makes it very confusing because they look like new issues to deal with and leaves for a messy editing phase.

        G
        GoombaGurl
        Inspiring
        March 19, 2024

        Version: Adobe Acrobat Pro v. 2024.001.20604 64-bit
        OS: Windows Pro 11 v. 22H2

          Meenakshi Negi
          Community Manager
          Meenakshi NegiCommunity Manager
          Community Manager
          April 11, 2024

          Hi GoombaGurl,

           

          Thank you for reaching out, and sorry about the delay in response.

           

          If the issue still occurs, please share the screen recording of the workflow for better understanding. 

          Does this happen with the document shared with others?

          More information would help us to investigate this behavior.

           

          Thanks,

          Meenakshi

           

          I
          ilanamcmorran
          Participant
          September 14, 2022

          I am having the same problem!

          It's like Acrobat just randomly picks which comments it will resolve and which ones will revert back to unresolved in a couple of minutes. It even does that with some comments that I delete...scrolling past the page and boom, deleted comment has made it's way back in.

          Very frustrating and hard to track changes when it won't resolve!

          I've had this happen on numerous docs, so it's not like it's just the one doc is having issues.

           

          I don't have any help for you, just a shared frustration!

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            September 14, 2022

            Hi ilanamcmorran,

             

            Sorry for the trouble caused.

             

            It would be helpful if you could share a small recording of the issue.

            Share the current Acrobat and OS versions.

            We are investigating this issue, and more information will help.

             

            Thanks,

            Meenakshi

            L
            lancewille
            Participant
            November 17, 2022

            Waiting for a response. Having the same problem with Acrobat 2022.003.20258 on Monteray 12.5.1. I shared the PDF. Happens on multiple documents.

            try67
            Community Expert
            try67Community Expert
            Community Expert
            August 7, 2022

            Does it happen if you open the file in Acrobat directly, not inside a browser window?

            BradOliver
            BradOliverAuthor
            Participating Frequently
            August 10, 2022

            Yes, but the behavior is even more confusing.  The comments that show as unresolved in the browser are somehow marked as resolved in Acrobat, but not labeled as such.  In other words, the comments do not have the unresolved label on them, but when you try to mark them resolved, "Resolve" is grayed out but "Unresolve" is selectable.

            Meenakshi Negi
            Community Manager
            Meenakshi NegiCommunity Manager
            Community Manager
            August 14, 2022

            Hi BradOliver,

             

            Thank you for reaching out.

             

            Would you mind sharing a screen recording showing what does not work? It will help us to investigate it further.

            Please confirm if this happens with some particular type of files.

            Did you share the PDF or receive it for review?

            If possible, would you mind sharing the PDF? 

             

            Thanks,

            Meenakshi

             

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices