Cannot save a Word document to PDF. It worked fine until a few days ago.

Forum|Forum|8 years ago
June 19, 2017
2 replies
66049 views

All of a sudden I can't save my Word documents to PDF. Adobe is up to date. It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF. My subscription is also up to date. I need this to work.

Create PDF

C

C2020

Participant

Microsoft Word should inform the purchaser before buying . If I had of known this I would never have purchased. I feel cheated.

B

bob_2930

Participant

I have the same issue only on 1 pc. others work fine. I have a third party PDF program and it gives me the same error. I doubt that Acrobat Dc is a problem. It appears to me that WORD is the culprit not linking to a pdf file.

Adorobat

Community Manager

Hi lc61378766,

As i was able to understand from the issue description mentioned above, you are unable to convert Word document to pdf, is that correct?

On checking the details for your account, you have Adobe Export PDF subscription active which allows you to convert pdf into other formats like Word, Excel etc.

To convert Word document to pdf, you need to buy Adobe PDF Pack.

You may refer to the following links:

FAQ | Adobe Export PDF, Document Cloud

FAQ | Adobe PDF Pack

If you are facing issue when trying to convert pdf files to Word, please let us know what happens when you are trying to Export?

Awaiting your response.

Shivam