cannot save to cloud

Question

Hi

I am having trouble saving pdfs to the cloud. I get a message saying:

"A document is being processed by an Adobe online service. Try again later."

I have a subscription to Adobe and all was working fine up until about three weeks ago. I've checked on the forums and this problem was raise a couple of years ago, but there was no mention of a solution. I've also had issues exporting pdfs and opening recents recently.

Any ideas???

AkanchhaS8194121 · Answer

Hi Tony,

Sorry to for the delay in response to your query.

The error message shared above, do you get this while opening a PDF from the Acrobat/Reader DC desktop application or Acrobat Online itself?

If you continue to experience the same error, then try the following steps-

1-Close the application and reopen it.

2- Sign Out of Acrobat and Sign back In.

3- Switch the Internet connection for a while and check back.

4- If you are manage to upload the file on Document Cloud web: https://documentcloud.adobe.com/link/home/then, try the next step.

5- Have to cleanup the current application files, profile and traces. Run this cleaner tool for removal: http://labs.adobe.com/downloads/acrobatcleaner.html and reinstall the app.

Let us know the result.

Thanks,

Akanchha

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