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LaurieBulzi
LaurieBulzi
Participant
December 16, 2015
Question

Cannot "Send for Comments"!!! Adobe DC "Stops Working" - Windows 10

  • December 16, 2015
  • 1 reply
  • 1481 views

When I try to send a .pdf for comments, "Adobe DC Stopped Working" in Windows 10.

CANNOT SEND FOR COMMENTS!  WHY?!

    This topic has been closed for replies.

    1 reply

    AadeshSingh
    AadeshSingh
    Participating Frequently
    December 17, 2015

    Hi lauriebulzi,

    Open Acrobat Reader DC, navigate to Help menu & Repair the installation.

    Let me know the exact dot version of Acrobat DC installed on your computer?

    KB doc. for help : Acrobat Help | Starting a PDF review

    Regards,
    Aadesh

    LaurieBulzi
    LaurieBulziAuthor
    Participant
    December 17, 2015

    Aadesh,

    I repaired the Adobe Acrobat DC installation on my laptop, and attempted again to “send for comments.” SAME PROBLEM – ADOBE ACROBAT DC STOPPED WORKING…

    I also used a DIFFERENT DOCUMENT this time, just in case there was a problem with the file, itself. THAT DID NOT MAKE ANY DIFFERENCE.

    I NEED TO SEND DOCUMENTS FOR COMMENT **TODAY**!!!!!!!!!!!!!!!!!!!

    HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Adobe Acrobat DC version: 2015 Release (Continuous) Versiou 2015.009.20079

    - Laurie

    AadeshSingh
    AadeshSingh
    Participating Frequently
    December 20, 2015

    Hi lauriebulzi,

    Try this :-

    1. Do you have the Preview Pane enabled in File Explorer?

    If so, can you disable it temporarily to see if the problem goes away?

    On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it.

    On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

    2. Make sure the following directories exist on your machine. If not, please create them:

    C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

    C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

    replace USERNAME with your user name.

    Does doing 1 and/or 2 resolve this issue?

    Regards,

    Aadesh

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