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wøøfie
wøøfie
Inspiring
September 3, 2014
Question

Cannot Upload File via Send?

  • September 3, 2014
  • 1 reply
  • 541 views

I have an .ai file at around 413 megs that I am trying to send through "Send", but keep getting Error: cannot upload file please try again.  Been having the same issue for a few weeks.  Anyone know file size limits or what might be happening?

I keep having to use wetransfer.com instead which is FREE.

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
September 3, 2014

Hi danldurall,

It sounds like Send is timing out--there have been some issues with Send uploading large files, and Adobe is working on that issue. In the meantime, you're welcome to use Adobe SendNow to send your files (log in at https://sendnow.acrobat.com/SignIn.html). You can use the same Adobe ID and password that you use to log in to Send.


Please let us know how it goes.

Best,

Sara

wøøfie
wøøfieAuthor
Inspiring
September 3, 2014

Hi Sara,

Thanks for the reply.  What exactly is the difference between Adobe Send and SendNow?  I'd prefer to use and pay for whichever one works.  The only difference I'm seeing is that Send has drag-and-drop file loads and SendNow does not.

S
Sara_Forsberg
Inspiring
September 3, 2014

Send will be the replacement for SendNow, when SendNow is phased out later this year. At that time, Send will have the much the same functionality as SendNow. The two services will coexist until later this year, so your one subscription works for both. You can use whichever you prefer, but I would suggest using SendNow for the extra large files that won't process through Send.


Sara

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