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decommoditizer
Participant
Apr 13, 2015 12:05 AM UTC
Question

Cannot Upload PDF file to Document Cloud/PDF Services

Hello,

I am trying to upload 197MB sized PDF file and it keeps failing. I tried 5 other PDF files that are smaller sized and they were fine.

When I tried Adobe Help 24/7 Chat and could not get any answer. All I could get is try uploading unsecured PDF version and use different browers. I tried both options such as uploading unsecured pdf and use 2 different browers (Chrome and Safari) but no luck.

Is 197mb PDF too big to upload onto Document Cloud/Send?

How can I resolve this matter and upload file to share with others?

Kind regards,

Jim

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    1 reply

    RahulTyagi_
    RahulTyagi_
    Participating Frequently
    Apr 13, 2015 11:42 AM UTC

    Hi decommoditizer

    Do you get any specific error?

    I replicated this issue at my end and tried uploading a 200MB file onto document cloud and it uploaded successfully, so there seems no issue with the document cloud service and I would recommend you to clear your browser history (including cookies and cache memory and any offline saved data) and then try uploading again using a different network.

    Regards,

    Rahul

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