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Answered

Cannot use the service purchased.

Forum|Forum|7 years ago
May 28, 2018
5 replies
2342 views

I purchased PDF edit software, 1 month. my bank account was charged. I still dont have function on my computer. Has adobe ripped me off?

Correct answer Meenakshi Negi

Hi, I have 5 Adobe Pro licences and added my 5th user recentley and they are not able to use the Pro product. It keeps asking her to subscribe.

Hi deborah_4196,

Thank you for reaching out.

Please let us know how you are adding users. If you are using the Admin console, please get in touch with the support team via the steps suggested in the following help document: https://adobe.ly/4cQ2mvl.

Let us know if that is not the case.

Thanks,

Meenakshi

S

shaun_5077

Participant

Good day ive purchased Adobe, amount has been deducted from my account but i still cant edit my pdf

Meenakshi Negi

Community Manager

Hi shaun_5077,

Thank you for reaching out.

We checked your account with the email address used to sign in here on the community page. There is no active subscription listed under the account. There is a cancelled subscription that shows for the current date.

Let us know if you have any questions.

Thanks,

Meenakshi

M

marcenen48972223

Participant

I purchased product in order to delete pages. It keeps wanting me to UPGRADE

try67

Community Expert

What did you purchase, exactly?

Meenakshi Negi

Community Manager

Hi marcenen48972223,

Thank you for reaching out.

Please try signing out of Acrobat and rebooting the machine. Then open this link: https://adobe.ly/3zFei3N, and sign in using your Adobe ID and password.

Once signed in, try launching Acrobat and Signing in again. Check if you can access the application.

Let us know how it goes.

Thanks,

Meenakshi

T

Terry37714898kro4

Participant

same as the above just last week before memorial day holiday I needed to change a file to a pdf format in order to edit the document so I purchased for 1 year 29.99 my card was charge and nothing was given to me just states " Purchase success" PDF I'm requesting a immediate refund pls since I've have not received the information

Meenakshi Negi

Community Manager

Hi Terry37714898kro4,

Thank you for reaching out.

We have checked your account with the email address you used to sign in on the community page. It shows that you have a free account.

If you used an alternate email address when trying to use the service, please share the email address in the private message. We will check the account details. You may initiate a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

S

Sinemonar

Participant

I purchased Acrobat Pro on 29.01.2024 and my bank account was charged. However I don't have any function on my computer, I can only use it online. By the way, when I check the invoice on Adobe system there is no invoice. But I received a thank you mail for the payment from Adobe. I am confused, please help.

R

Ria267561275elk

Participant

I have the same issue. Did you find a solution?

Meenakshi Negi

Community Manager

Hi Ria267561275elk,

Thank you for reaching out.

Please let us know which service you are using. Are you using the email address to access the service used to sign in here on the community board? We have checked your account, and no active subscription is listed there.

Let us know if you have any questions.

Thanks,

Meenakshi

K

kevind41020168Author

Participant

What can I do?

try67

Community Expert

Provide more details, first of all... What did you purchase, exactly? What did you do after the purchase? How did you try to use it, and what were the results?

K

kevind41020168Author

Participant

Thanks I’ve resolved issue

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