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kevind41020168
Participant
May 28, 2018
Answered

Cannot use the service purchased.

I purchased PDF edit software, 1 month. my bank account was charged. I still dont have function on my computer. Has adobe ripped me off?

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      Meenakshi_Negi
      Meenakshi_NegiCorrect answer
      Legend
      April 24, 2025

      Hi, I have 5 Adobe Pro licences and added my 5th user recentley and they are not able to use the Pro product. It keeps asking her to subscribe.

       


      Hi deborah_4196,

       

      Thank you for reaching out.

       

      Please let us know how you are adding users. If you are using the Admin console, please get in touch with the support team via the steps suggested in the following help document: https://adobe.ly/4cQ2mvl. 

       

      Let us know if that is not the case.

       

      Thanks,

      Meenakshi

      View reply

      21 replies

      martin@envengi.com
      Participant
      July 11, 2026
      On July 7, 341 SEK and 273 SEK were deducted from my account, but I still cannot open the Adobe Acrobat Pro program.
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      shaun_5077
      Participant
      June 6, 2025

      Good day ive purchased Adobe, amount has been deducted from my account but i still cant edit my pdf

       

      Translate
      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      June 6, 2025

      Hi shaun_5077,

       

      Thank you for reaching out.

       

      We checked your account with the email address used to sign in here on the community page. There is no active subscription listed under the account. There is a cancelled subscription that shows for the current date. 

       

      Let us know if you have any questions.

       

      Thanks,

      Meenakshi

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      martin@envengi.com
      Participant
      July 11, 2026

      Här kommer bank utdraget

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      marcenen48972223
      Participant
      July 13, 2024

      I purchased product in order to delete pages. It keeps wanting me to UPGRADE

       

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      try67
      Community Expert
      try67Community Expert
      Community Expert
      July 15, 2024

      What did you purchase, exactly?

      Translate
      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      July 15, 2024

      Hi marcenen48972223,

       

      Thank you for reaching out.

       

      Please try signing out of Acrobat and rebooting the machine. Then open this link: https://adobe.ly/3zFei3N, and sign in using your Adobe ID and password.

      Once signed in, try launching Acrobat and Signing in again. Check if you can access the application.

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

       

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      Terry37714898kro4
      Participant
      May 29, 2024

      same as the above just last week before memorial day holiday I needed to change a file to a pdf format in order to edit the document so I purchased for 1 year 29.99 my card was charge and nothing was given to me just states " Purchase success" PDF I'm requesting a immediate refund pls since I've have not received the information

       

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      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      May 31, 2024

      Hi Terry37714898kro4,

       

      Thank you for reaching out.

       

      We have checked your account with the email address you used to sign in on the community page. It shows that you have a free account.

       

      If you used an alternate email address when trying to use the service, please share the email address in the private message. We will check the account details. You may initiate a private message using the envelope icon at the top right corner of this community page.

       

      Thanks,

      Meenakshi

      Translate
      Sinemonar
      Participant
      February 23, 2024

      I purchased Acrobat Pro on 29.01.2024 and my bank account was charged. However I don't have any function on my computer, I can only use it online. By the way, when I check the invoice on Adobe system there is no invoice. But I received a thank you mail for the payment from Adobe. I am confused, please help.

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      Ria267561275elk
      Participant
      February 27, 2024

      I have the same issue. Did you find a solution?

       

      Translate
      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      February 29, 2024

      Hi Ria267561275elk,

       

      Thank you for reaching out. 

       

      Please let us know which service you are using. Are you using the email address to access the service used to sign in here on the community board? We have checked your account, and no active subscription is listed there. 

       

      Let us know if you have any questions.

       

      Thanks,

      Meenakshi

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      kevind41020168Author
      Participant
      May 28, 2018

      What can I do?

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      try67
      Community Expert
      try67Community Expert
      Community Expert
      May 28, 2018

      Provide more details, first of all... What did you purchase, exactly? What did you do after the purchase? How did you try to use it, and what were the results?

      Translate
      kevind41020168Author
      Participant
      May 28, 2018

      Thanks I’ve resolved issue

      Sent from my iPhone

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