cannot utilize my account.

This is just what happened to me. Just paid a subscription to find it doesn't work as promised. Had under 200 files ready to convert to a PDF. All beautifully selected ready to convert in a moment, but after payment, still led me to the same payment page!  Then found I had to use a link sent by email after purchase to use Adobe Cloud, but there find I can only upload one file at a time, which is now going to take hours, as each takes about 10 minutes to painfully upload!  And I can't find anyone live to speak to, as I am just sent back to the same place when I try their contact page!

Hey there,

Your Adobe email (shared on community) shows that you are a subscriber of Adobe Export PDF service. Export PDF is an online service, that can be accessed through document cloud web or freeware Adobe Reader DC.

https://documentcloud.adobe.com/ 

Or download: https://get.adobe.com/reader/otherversions/ 

If you are receiving buy now or subscribe now message, there's high possibility that you are working with Acrobat DC not freeware Reader DC.

Kindly refer to this artcile: https://helpx.adobe.com/in/document-cloud/help/using-exportpdf.html

Thanks,

Akanchha 

We may not be able to help you with this but in any case, we would need a lot more information before we can try. What service? What did you pay for and for how long...etc?