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A
Anonymous
June 9, 2014
Question

Cant open my PDF's on acrobat.com app, my files keep saying 'Error Connecting' and i have full internet bars

  • June 9, 2014
  • 2 replies
  • 699 views

have transferred all my files from my Mac Book Pro, to Acrobat.com cloud. I can see all the files on my iPad, but when i click into them to preview them it starts to load then says, "Connection error to Acrobat.com" but my internet is connecting to everything else i try. How do i get my files to connect and open?

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2 replies

S
Sara_Forsberg
Inspiring
June 9, 2014

Hi Carlyy.xx,


Are you trying to access those PDF files that you've stored on Acrobat.com from within the Reader mobile app?


Best,

Sara

A
Anonymous
June 10, 2014

Hi Sara,

Yes I am using the app of the itunes store.

S
Sara_Forsberg
Inspiring
June 10, 2014

Hi again,

What happens when you log out of the Reader app, and then log back in? And, I'm curious, are you able to access your account when you log in to ExportPDF from your MacBook Pro?

Thanks,

Sara

hans-g.
hans-g.
Legend
June 9, 2014

Hello Carl,

as a first step I suggest you to have a look there >>> http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html

Hans-Günter

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