Skip to main content
Participant
September 1, 2020
Question

Cant use my adobe subscription

  • September 1, 2020
  • 1 reply
  • 326 views

Hello There I have subscription to convert from pdf to excel or word but every time i try that it sends me to by ore try a free trial .Why i can do anything with this subscription .

 

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    September 1, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.