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M
Midan Marketing
Participant
October 1, 2014
Question

Charged for both ExportPDF and PDF Pack

  • October 1, 2014
  • 1 reply
  • 432 views

I need a refund and a phone number to call?

Last year, we ordered the PDF pack. Last week, I went to our account and it looked like the subscription had just expired, with no notice. We decided to purchase the more basic subscription since we barely used it.

Now our credit card reflects a charge for a renewal of the PDF Pack and the Export PDF.

We'd like to keep the basic but I need a refund for the first subscription, no discussion. I can't find a phone number anywhere of course.

Thank you!

Allison

773-276-9712

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    October 1, 2014

    Hi Allison,

    I checked your account and see only the active ExportPDF subscription and an old Acrobat.com subscription that's been canceled. I'd be happy to help you, but it seems you may have subscribed to PDF Pack using a different email address.

    Here's the contact information for Contact Customer Care   (Click the blue Still Need Help? Contact Us button at the bottom.)


    Best,

    Sara

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