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catherinel33333333
Participant
Feb 10, 2015 4:05 AM UTC
Question

Charging my card but not giving me my order

‌I paid for an annual plan for Adobe Professional and it charged my credit card, but Adobe tells me that I have no orders under my account. Help!!

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 10, 2015 5:14 AM UTC

sign in using the same adobe id used to pay for your subscription and start downloading your files, Adobe: Creative, marketing, and document management solutions

if your cc desktop app shows you're installing trials and your payment is more than 1 business day old, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
Feb 11, 2015 12:02 AM UTC

Moving this discussion to the Adobe Acrobat.com Services forum.

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