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cmsaunders73
Participant
April 10, 2018
Answered

Combining PDFs

  • April 10, 2018
  • 3 replies
  • 958 views

When I try to combine more than 1 set of files at a time, I get a message saying operation in progress.  Continuing will cancel that operation.  Then whatever I select, kicks me out and I have to close the tab and reopen.

This topic has been closed for replies.
Correct answer cmsaunders73

Thanks.  Problem seems to be resolved.

3 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
April 17, 2018

Hi All,

Additional-

If the issue still persist, then we would request you to please refer to the help document-

An error occurred while trying to access the service | unable to connect to PDF services and try the troubleshooting steps suggested.

Let us know if it's still doesn't make any difference. And do let us know the latest on this and if you have managed to find the solution for this problem then please do share your findings.

We would be looking forward for an update on this.

Regards,

Akanchha

AkanchhaS8194121
AkanchhaS8194121
Legend
April 25, 2018

Hi All,

The Document Cloud team is aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure"

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

We would be looking forward for an update from you.

Regards,

Akanchha

C
cmsaunders73AuthorCorrect answer
Participant
May 7, 2018

Thanks.  Problem seems to be resolved.

    AnandSri
    AnandSri
    Legend
    April 13, 2018

    Hi All,

    We are not able to reproduce the issue at our end. We will highly appreciate if you help us with the following pieces of information so that we can try to reproduce this issue:

    • Which browser are you using while getting the error message? And, what is the version of the browser?
    • If freeware Adobe Reader is installed, what is the dot version of Reader installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html
    • Which security software is installed?
    • Is it a Mac or Windows machine and what is the version of operating system installed?

    Will wait for your response.

    Regards,

    Anand Sri.

    M
    megmo777
    Participant
    April 11, 2018

    Same. It's affecting my work.

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