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marilisef97526364
Participant
Feb 12, 2015 1:24 PM UTC
Answered

Complaint

Could someone please give me a number to talk to a real person?

I'm not getting any feedback on my post nor on my private messages.

Regards

Marilise

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Sara_ForsbergCorrect answer
Inspiring
Feb 19, 2015 6:17 PM UTC

Hi Marilise,

We are sorry to see you go. But I've canceled your account and processed a full refund. You should see that refund in your account in the next 5-7 business days.

Best,

Sara

4 replies

Inspiring
Feb 12, 2015 10:11 PM UTC

Hi marilisef97526364,

I'm so sorry that you haven't received a response from us. Is there anything I can help you with? If you would prefer to talk to an agent directly, please feel free to call 1-800-833-6687.

Best,
Sara

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marilisef97526364
Participant
Feb 19, 2015 11:10 AM UTC

Sara

Thank you for your reply.

I bought the 12 month convert to Excel/Word and it does not
work.

I needed it to convert a PDF document two weeks ago and it did
not work.

 

I’ve checked again several times since then and all I get is a messages saying 'An error occurred while trying to access the service'

  

I now want my money back please as I had enough and no longer need it or want it.

Kind regards

Marilise

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Sara_ForsbergCorrect answer
Inspiring
Feb 19, 2015 6:17 PM UTC

Hi Marilise,

We are sorry to see you go. But I've canceled your account and processed a full refund. You should see that refund in your account in the next 5-7 business days.

Best,

Sara

Translate