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unhappynewuser
Participant
May 12, 2017
Question

COMPLAINT -

  • May 12, 2017
  • 1 reply
  • 379 views

I purchased export pdf expecting to be a couple of clicks away from having an excel doc. After trying to upload on Acrobat reader, google and Internet explorer, I got Conversion failure, it is only 33kb and I'm using windows 10. I then have spent over an hour trying to get support and cancel my subscription. I can get as far as manage account and then get a blank screen. THIS IS AN APPALLING SERVICE.

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    1 reply

    U
    unhappynewuserAuthor
    Participant
    May 12, 2017

    So much for a 24/7 service too. This is unacceptabele. I demand a refund immediately

    Eternal Warrior
    Eternal Warrior
    Inspiring
    May 12, 2017

    Hi unhappynewuser

    This forum is not managed directly by Adobe... (generally speaking anyway).

    Typically the people who monitor, answer and respond to questions are all community users of the Adobe software - Like myself .

    Perhaps if you could explain the problem specifically in more depth we can try and help you?

    You would need to go directly to adobe either by their online chat service or directly call your countries office if you wish to discuss any cancellation and refund.

    Best,

    EW

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