Compression clarification

Question

Here's my scenario, which I'd like clarification on more than anything.

Upload file for compression
Select High compression (which says it will reduce it by 2/3 file size 👍)
Acrobat Online compresses it to less than 1/10 🙄
I select to download regardless and (here is the point) – it asks if I want to download this PDF or a compressed version which is 2/3 smaller 🥴
I choose the smaller one because obvs that's what I'm here for, but then it complains and says it's already compressed 🤯

So, why is the compression really poor initially and why does it give me an option to download a properly compressed file, but not actually allow me to do it? Why am I paying for this privilage?

AnandSri · Answer

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Does this issue occur with all PDFs or only a specific one? If you have the Acrobat desktop app, try compressing the file and check: Optimize PDFs in Acrobat Pro.

Does the issue persist if you try a different browser? The compression process depends on the PDF file type, and Acrobat or Acrobat Online Services will optimize it to the best possible level. For more details, refer to: Compress PDFs.

If the problem is specific to one PDF, can you share it for further investigation? Please send the file via direct message only.

Thanks,

Anand Sri.

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