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March 30, 2015
Question

Comunica Mar 27, 10:40 Prezado, boa tarde! Fiz uma assinatura no dia 03/03/2014 com

  • March 30, 2015
  • 1 reply
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Comunica

Mar 27, 10:40

Prezado, boa tarde!

Fiz uma assinatura no dia 03/03/2014 com o usuário [private information removed by moderator] plano anual, porém hoje ao acessar a conta me informa para fazer uma nova assinatura conforme print abaixo, segue em anexo número do pedido e confirmação do plano.

Fico no aguardo de um breve retorno,

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1 reply

Community Manager
March 30, 2015

Hi mercantes40807065,

I've checked your account. It appears there were several attempts to subscribe, but each was held up for a payment processing issue. Please Contact Customer Care so that a Customer Care agent can help you sort that out.

Best,

Sara