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vawineman
vawineman
Participant
January 15, 2015
Question

Continual failure of Reader XI to convert PDFs to Word

  • January 15, 2015
  • 1 reply
  • 233 views

Hello,

I paid $25 and every time I try to convert a PDF to MS Word after 2 seconds it tells me there's an error and I can't do it. Can I re-load a fixed or more update version? Meanwhile, how can I convert my PDFs to Word? thanks.

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1 reply

S
Community Manager
Sara_ForsbergCommunity Manager
Community Manager
January 15, 2015

Hi vawineman,

I've looked up your accounts--no issues there. Have you tried logging in via a web browser to https://cloud.acrobat.com/exportpdf?

If that works, then make sure that you have the most current version of Reader by choosing Help > Check for Updates.

Please let us know how it goes.

Best,

Sara

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