Hi All
Not used a forum before so I hope this goes well. I am trying to convert PDF's into word documents. A pretty simple procedure until recently when I get to the converting progress bar which continually reads as converting. I am no longer getting word documents.
Hello Antoniep,
We're sorry for the delayed response and inconvenience caused. Please try exporting the PDF to Word through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.
The record shows that you are subscribed to Adobe ExportPDF service if you are using the freeware Adobe Reader desktop app to use Adobe ExportPDF service, then sign out from Adobe Reader, reboot the machine, sign back in and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting any PDF.
Is it specific to one PDF or with all the PDF files? Have you tried exporting any other PDF? Is it a Mac or Windows machine?
For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).
Let us know how it goes and share your observation.
Thanks,
Anand Sri.
[Moving from Acrobat Reader to Document Cloud PDF services ]
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