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I am unable to convert PDF files into Word files using Export PDF tool.

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A

Anonymous

Does it occur with all files?

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader, also try updating Reader to the latest v11.0.09 and check.

If from Browser then please let me know which Browser you are using and its version.

Have you checked with a different browser if possible?

Regards,

Florence

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