Answered
Conversion Error
I am trying to combine pdfs but get a conversion error. How can this be fixed? I've tried several times to combine 4 pdfs and each time it's giving me an error
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Hi Shirleyw,
We apologize for the delay in response to your query.
There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure"
This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.
If working on the desktop application Adobe Reader DC then you may install the latest patch released- Release Notes | Adobe Acrobat, Reader
Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.
Regards,
Akanchha
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