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davids33152576
davids33152576
Participant
June 14, 2019
Question

Conversion Error from PDF to Word

  • June 14, 2019
  • 1 reply
  • 557 views

Hi,

I get a conversion error when trying to convert from pdf to word. I have tried checking for new updates, converting different documents, trying on a different computer with my account and changed the Wifi connection i am using so i am not using any company firewalls.

I have been able to convert documents in the past no problem but not any more.

I can convert documents using the app on my phone.

Any ideas what is wrong?

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 28, 2019

    Hi Davids,

    Sorry to hear about the trouble,

    As mentioned, you have started experiencing trouble converting PDF to Word which was working fine in past. So, is there any recent change that you made in your system (update) or application, changed network?

    If you are getting this error while converting PDF through Adobe Reader, then use Document Cloud web interface and try the conversion online: Adobe Document Cloud and let us know if that works.

    Please do share the screenshot of the error message you receive. https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Thanks,

    Akanchha

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