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joannes53900073
Participant
January 31, 2018
Answered

Conversion Failure

  • January 31, 2018
  • 8 replies
  • 34988 views

I am attempting to use Export PDF to convert a PDF document to word,  Each time I try I get conversion failure.

I have tried with several different documents, none of which are more than 500KB.

Colleages within the office are able to use the system.

Help!

    Correct answer AnandSri

    You can use the URL to convert the PDF files, but if you are using the free desktop version of Adobe Reader and getting the error message.

    Please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.

    If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Anand Sri.

    8 replies

    C
    carmenv25180423
    Participant
    March 12, 2025

    Good day Adobe 

    I know this is an old thread but I also now all of a sudden (last 3 weeks) get a conversion failure. On every single document and it is not large files. 

    I even try to convert a document that I have previously converted and it also gives me conversion failure. 

    I've tried it om mobile but there it does not allow me as it takes me to the software page where I must buy . I have a subscription. 

    Please assist

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 12, 2025

    Hi carmenv25180423,

     

    Thank you for reaching out.

     

    Please share the screenshot of the error message you receive when converting PDF to another format file.

    Ensure that you are using the correct email address and password to sign in to the account. Share the PDF size you are using for conversion. More information would be helpful.

    For more information on Adobe Acrobat Export PDF, refer to the information in the following help document: https://adobe.ly/4iipoNm.

     

    Thanks,

    Meenakshi

    D
    Donna5F84
    Participant
    November 26, 2020

    Don't know if this is helpful with this particular question, but my glitch began mid-combining files. After 2 hours of jumping from tech to tech (and having to do other things), and everyone trying different things, including thinking it was "not allowed" restrictions in the documents, my having told the last tech of my suspicious of Adobe having some "number" I'd have to reach to cause the glitch to push me to upgrade, it dawned on him about Cloud space between Pro and the regular pack. Turns out my 20GB was FULL so it couldn't allow for anymore actions! Empty your Cloud storage or delete docs and you SHOULD be able to continue combining PDFs. I'm VERY relieved considering all the work I have to do asap. I hope someone is helped by this!

    C
    clairel47308758
    Participant
    November 8, 2018

    Hello, I am having a conversion issue as well. I have done all the troubleshooting steps listed above, cleaned, uninstalled, reinstalled, tried via the url and the app, no luck.

    Any help would be appreciated

    M
    marstonm50493728
    Participating Frequently
    July 9, 2018

    I too am having the Conversion Failure problem.  My subscription is current.  I tried to use the cleaning tool, but got an error message.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 12, 2018

    Hi Marstonm,

    Where exactly you are getting the error message? Is it online via web browser https://cloud.acrobat.com/exportpdf  or using desktop application Adobe Reader DC?

    If you are getting error online then you may use the desktop application Adobe Reader DC https://cloud.acrobat.com/exportpdf and let us know if this makes any difference.

    -Akanchha

    M
    marstonm50493728
    Participating Frequently
    July 15, 2018

    Thank you for your reply.

    I think the problem is the PDF is a scanned document. Does that make sense?

    R
    ryang78501213
    Participant
    July 3, 2018

    Hello,

    i've cleaned the system, re-downloaded, and even tried the url. It's still not allowing me to convert the PDF to a word document. I've just purchased the system, and this is very frustrating as I need to export this PDF ASAP.

    Please let me know what to do.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    July 4, 2018

    Hello Ryang,

    We're sorry for the trouble you had, I have checked the records with your current Adobe ID(email) which you have used to sign-in on Adobe forums and found that the Adobe ExportPDF service is inactive and canceled.

    There is no active service/subscription with the current Adobe ID and this is the reason you are not able to export the PDF file.

    You can check the current plan status through Adobe.com, log in  with your current Adobe ID and password, select Manage Account>Plans and Products. You may also refer to Adobe article Account and membership help

    If you have subscribed to  the service with a different Adobe ID(email) then login with the Adobe ID to export the PDF file.

    With the current Adobe ID, you won't be able to export the PDF as you don't have any active service.

    Feel free to update this discussion for any further assistance.

    Thanks,

    Anand Sri.

    naomig40535195
    naomig40535195
    Participating Frequently
    April 17, 2018

    Could you please advise what resolved the issue?

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    January 31, 2018

    You can use the URL to convert the PDF files, but if you are using the free desktop version of Adobe Reader and getting the error message.

    Please sign out and sign back in with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.

    If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Anand Sri.

    J
    joannes53900073Author
    Participant
    February 6, 2018

    Thank you for the advice, the issue has now resolved.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    January 31, 2018

    Hello joannes53900073

    We apologize for the inconvenience caused, as per the description above, you are not able to Export a PDF file as you are getting a conversion failure error message, Is that correct?

    Please try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

    For testing purpose, try exporting the PDF file on a Mobile device, and see if you still get an error message. You may also connect the machine to a different network environment like a guest wired/wireless network, or a mobile hotspot and then try exporting the PDF.

    You may also refer to File conversion error | ExportPDF

    Let us know how it goes.

    Regards,

    Anand Sri.

    J
    joannes53900073Author
    Participant
    January 31, 2018

    Hi

    When I use the URL the document uploads correctly and I can convert.

    Does this mean that I will have to save the document and upload via the ULR each time going forward?

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